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More places to look for books and information
|
To find out more about... Or for questions or problems concerning... |
Contact | Web address for more information | |
| Purchasing software, services and/or equipment from Follett |
Nancy Grandinetti, Inside Sales Representative (800) 323-3397, extension 7277 |
NGrandinetti@fsc.follett.com |
http://www.fsc.follett.com/products/ |
|
Purchasing books and materials from Follett/ TITLEWAVE database for online lists and ordering |
Hugh Ahearn Follett Library Resources Tech Support |
|
|
| General information about Follett software programs and services, Follett literature | Customer
Service 1-800-323-3397 |
services@fsc.follett.com |
|
| RILINK membership, RICAT web-based library automation, or RILINK union catalog | Dorothy
Frechette 728-8568, or Patti Folsom |
rilink@ride.ri.net |
|
|
Operation/setup
of Follett and Destiny software/ troubleshooting |
Dorothy
Frechette (RILINK) 728-8568 |
rilink@ride.ri.net | |
|
or |
Follett
TechSupport 1-800-722-7424 (have your customer number handy) |
||
|
or |
Follett Talk (ask other customers and resident experts) | follett-talk@fsc.follett.com | Sign
up at http://www.fsc.follett.com/secured/follett_talk/talk.cfm |
| Follett billing, your account status | Customer
Service 1-800-323-3397 |
services@fsc.follett.com |
|
|
or |
Dorothy
Frechette (RILINK) 728-8568 |
rilink@ride.ri.net | |
| RILINK billing |
(East Bay Educational Collaborative) 245-4998, ext. 300 FAX: 245-9332 |
||
| Delivery system | Alicia
Waters 222-5762 (leave a message!!!) FAX:222-4195 |
OLIS: Network Library Delivery Services | |
| Delivery supplies | Kelley
Lima (OLIS) 222-5753 FAX:222-4195 |
kelleyla@olis.ri.gov | OLIS: Network Library Delivery Services--supply orders |
| LORI standards and certification | Chaichin
Chen (OLIS) 222-5815 FAX:222-4195 |
|
OLIS: RI Library Network Standards Overview |
|
or |
Patti Folsom |
pattifm@cox.net | |
| Accessing FirstSearch (OCLC databases)through LORI | Chaichin
Chen (OLIS) 222-5815 Sheila Carlson (OLIS) 222-5754 |
OLIS: About FirstSearch and how to use it. (requires LORI email user name and password) |
|
|
or |
Dorothy
Frechette 728-8568 |
rilink@ride.ri.net | |
| LORI email accounts/services | Chaichin
Chen (OLIS) 222-5815 FAX:222-4195 |
cchen@olis.ri.gov | http://131.109.119.14/newuser/newuser.htm |
| LORI ILL forms and procedures | Chaichin
Chen (OLIS) 222-5815 FAX:222-4195 |
cchen@olis.ri.gov | OLIS: ILL Forms for the RI Library Network |
| Interlibrary Loan Clearinghouse: author/title request | Kelley
Lima (OLIS) 222-5753 FAX:222-4195 |
kelleyla@olis.ri.gov | OLIS: ILL Clearinghouse at OLIS |
| Subject requests | OLIS: Subject Request | ||
|
RILINK
ILL statistics/ email accounts and procedures |
Dorothy
Frechette (RILINK) 728-8568 |
rilink@ride.ri.net | http://www.bodees.com/statspage.htm |
| Professional materials and reference services | OLIS: OLIS Library | ||
|
When none of the above seems to fit... Or you have problems with any of the links or information on this form... |
Dorothy
Frechette 728-8568 rilink@ride.ri.net |
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Updated November 26, 2006.
contact the webmaster (rilink@ride.ri.net)